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Terms and Conditions

Our Terms & Conditions are in place to ensure a smooth and safe experience for everyone involved — both our valued customers and our performers.

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They help us:

  • Protect our performers' safety and wellbeing

  • Set clear expectations around timings, behaviour, cancellations, and what's included in your visit

  • Ensure a fair experience for all families by keeping everything organised and consistent

  • Provide clarity in the unlikely event of issues or changes

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We kindly ask that you read through them before booking your Santa visit. This helps us create the most magical and stress-free experience possible — for you and for us!

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1. Bookings and Payments

  • All bookings are only secured once payment has been received in full.

  • Provisional bookings will not be held without payment.

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2. Commitment and Cancellations

  • We are committed to honouring all confirmed bookings.

  • In the unlikely event we need to cancel due to unforeseen circumstances (e.g. illness, emergency, vehicle breakdown, extreme weather), you will receive a full refund.

  • We reserve the right to adjust or cancel visits if conditions are unsafe or inappropriate for our performers.

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3. Timings

  • The time given for your Santa visit is an approximate time window. Due to traffic or unforeseen delays, arrival times may vary.

  • We will do our best to keep you informed of any significant delays.

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4. Behaviour and Conduct

  • Please be kind and respectful to all staff and performers.

  • Rudeness, aggression, intoxication, or inappropriate behaviour will not be tolerated under any circumstances.

  • If anyone present is drunk, abusive, or behaves inappropriately, the visit will be terminated immediately with no refund.

  • Performers must not be touched. Please be mindful and respectful at all times.

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5. Your Home Environment

  • Please ensure your home is a welcoming and safe space for our staff.

  • For indoor visits, make sure there is safe access and a suitable area for Santa and any accompanying performers.

  • For doorstep visits, we kindly ask you to close the door once Santa departs to preserve the magic of the experience for little ones.

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6. Parking and Arrival

  • Parking must be available within walking distance of your property.

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7. Gifts and Age Suitability

  • Any gifts provided by Santa are general token gifts suitable for children up to age 10.

  • If you have older children, you are welcome to supply your own gifts for Santa to hand out.

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8. Information and Contact Details

  • We require accurate contact details to communicate with you about your visit.

  • You must complete our Santa Information Form in full prior to your visit, to help us personalise the experience (e.g. children’s names, wish lists, and achievements).

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9. Music and Technical Requirements

  • If your visit includes music or special effects, please ensure access to Wi-Fi or a Bluetooth speaker if your location has limited signal.

10. Staff and Safety

  • All staff and performers are DBS-checked and are trained entertainers.

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11. Photography and Video

  • You are welcome to take photos or videos for personal use only.

  • Any sharing on social media should be respectful and, where appropriate, credit our company.

  • Commercial or promotional use of our performers' images is not allowed without prior permission.

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12. Health and Safety

  • Please ensure all pets are safely secured during the visit.

  • Our performers may decline to participate in any activity they feel is unsafe.

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13. Liability

  • We cannot accept responsibility for any accidental damage or loss to property during the visit.

  • Attendance at the visit implies acceptance of these Terms & Conditions.

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14. Data Protection

  • Your personal information will only be used for booking and communication related to your Santa visit.

  • We do not share your information with third parties.

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15. Weather Policy

  • In cases of severe weather that prevents travel, visits will be rearranged or refunded.

  • Doorstep visits may need to be moved indoors in cases of extreme weather or heavy rain.

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16. Accessibility

  • Please inform us in advance if any guests have additional needs, so we can make the visit as inclusive and enjoyable as possible.

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