TERMS & CONDITIONS

The aim of the Sorelle Academy Ltd is to ensure that all students experience our classes in a fun, friendly, positive and safe environment. In order to achieve this, please take note of the following guidelines. We would like to stress that these points are of great importance in assuring the wellbeing of all students in the School.

Punctuality
It is class etiquette to arrive on time. Students continually late for class may miss vital information and will impede the learning of others and potentially place themselves in risk of injury should they miss the warm up section of the class.

Attendance
Regular attendance is extremely important. If students do not attend on a regular basis then the development of the class and the individual student will be affected. Attendance at the school will be monitored and students who fail to attend classes regularly will jeopardise their position in productions or further more at the school.

Leaving
We ask for at least one months notice should the child no longer require their position at the school. Failure to give notice may result in fees being owed.

Illness and Injuries
Sorelle Academy aims to provide a safe learning environment to reduce the risk of injury. It should be recognised by all students, parents and guardians that dance by nature carries an element of risk of an injury or accident. Sorelle Academy provides qualified and experienced teachers, who actively promote safe practice. The school accepts no responsibility for injuries sustained via any means other than a teacher's negligence. It is the students, parents or guardians responsibility to notify their teacher in the event of injury/medical condition which is being treated or may be of concern prior to class. If your child is ill, please do not send them to class. If a child suddenly becomes ill during classes, we will phone their parent or guardian and they will need to be collected. A first aid kit will be on site at all times, along with at least one member of staff first aid trained staff.

Discipline
Students are expected to behave in an orderly, civilised and well-mannered way. Students must have respect for their teachers and other students in their class. Failure to comply with the rules and regulations may result in withdrawal from the School.

Bullying
Pupils at Sorelle Academy have the right to learn free from intimidation and fear. Sorelle Academy will not tolerate any bullying behavior and any reported incidents will be taken seriously and thoroughly investigated.

Uniform
Our dress code must always be observed. Children are required to wear a Sorelle Academy T-shirt as a minimum requirement. T-shirts are to be worn with leggings or tracksuit bottoms. Hair must be neat and off the face. Pupils should not wear any jewellery that may pose a risk to themselves or others. Footwear must be correct for safe dance practice. Trainers/Plimsoles/Jazz Shoes only NO outdoor shoes e.g Boots/Uggs/Sandals. Any students with incorrect foot attire will be asked to remove their shoes.

Food and Drinks
Students should bring a drink of water to class to keep refreshed and are welcome to bring a small snack to keep their energy levels up throughout the class. We have a strict no nuts policy. Sorelle Academy has a tuck shop available with snacks to purchase. Strictly no chewing gum.

Drop Off/Collection

All students MUST sign in at our main reception.
Parents/Carers are requested to drop off their children a maximum of fifteen minutes before their class is due to start.
Parents/Carers must stay with your child until they have been signed in to their class, unless requested otherwise.
The Parents/Carers of the children should arrive at least ten minutes before class end time to collect their children.
Our staff must be told if there is someone other than their immediate family or an unfamiliar face coming to collect their child.
Young children will not be allowed to walk out of the premises without an adult.
Our staff are responsible for children during class time hours only. Parents/carers must ensure the safety of their children in the waiting room, outside areas, changing rooms and toilet after the children have been signed out of our care.

Waiting Areas
Should you wish to wait for your child in our waiting areas, we ask for you to respect the premises and leave areas as you found them.

Personal Property and Mobile Phones
Students must make sure that they always keep their valuable personal items with them. Mobile phones must not be used during class hours unless the teacher has requested otherwise. Sorelle Academy regrets that we cannot be held responsible if items go missing. Lost items found will be held in our lost property for one month only and if unclaimed will then be disposed.

Sorelle Academy Productions
Sorelle Academy holds annual and termly productions to showcase the children’s progression and talents within the school. Our annual show will be held in a theatre and children are expected to perform with us. Our annual show will include the purchase of tickets, costumes, shoes and other items the children may need for the performance.

Data Protection Policy
Sorelle Academy staff members are not at liberty to enter conversation with or disclose any information to parents relating to other students. Student’s information is confidential and retained by the Academy in accordance with the SLA Data Protection Policy.

Visual and Social Media
Sorelle Academy does not publish or post any images (static or moving) of children under the age of 18, across any of its online channels without prior written consent, and publishes minimal personal information alongside images. Please be aware that these images may still be used for promotional material once your child has left the Academy. Should this be a problem you must notify us to withdraw your consent to avoid posting future pictures of the child.

Public Insurance Liability
Sorelle Academy ltd has public liability insurance for its members of staff and children. The certificate is displayed in the information folder, which is available to view anytime at the reception desk.

Staff Requirements
All staff are interviewed and reviewed by our recruitment team to ensure the safety and wellbeing of the pupils. All staff have to hold a current DBS (Criminal Record Check) and we ensure that all well-educated regarding the child protection policies we adhere to. There will always be at least two members of staff at hand during class hours.

First Aid
Sorelle Academy ltd will always have one member of staff first aid trained at hand. The certificate is displayed in the information folder, which is available to view anytime at the reception desk. The school will keep a fully equipped First Aid Box at all classes. In case of an incident – an Accident / Incident report will be made.

Health & Safety

All pupils must complete a registration form when joining Sorelle London Academy with clear information regarding emergency contacts and any medical history.
A copy of all the students information will be kept on site and used in case of an emergency.
It is the parent's responsibility to notify the school of any changes to their emergency contact details and medical conditions.
Parents must ensure they sign in at reception on arrival.
In case of a fire emergency all teachers have a clear understanding of responsibilities. They must be understood by all following the procedures of the relevant centre.
Fire regulation: if the fire alarm sounds, students must make their way immediately to their nearest available Fire Exit and meet at the instructed safety point.
The School will undertake regular assessment of risks regarding premises hired and any concerns will be raised with the providers.
Parents understand that dance is as active as engagement as any sport, and whilst every effort is made to avoid them, injuries can happen. The school accepts no responsibility for injuries sustained via any means other than a teacher's negligence.
The school will keep a fully equipped First Aid Box at all classes. In case of an incident – an Accident / Incident report will be made.
Sorelle Academy will always have at least two full DBS checked adults on duty to respond to emergencies and to ensure of everyone’s safety.
Sorelle Academy has a non-smoking policy.
Sorelle Academy has a strict no drugs or Alcohol policy. Any persons found using any of these on our premises will be asked to leave.

Security

Students are required to sign in at reception.

Any unidentified person seen on the premises must be reposted to a member of staff.

Any suspicious items must be reported to a receptionist or a member of staff..

The reception door will be locked after sign in. Should you be running late you must call the main phone to be let in.

Payment Policies

Sorelle Academy operates on a termly payment scheme. If termly payment is not feasible, we offer the option to split the term payment into two half payments.

Term fees are due at the start of the term, regardless of your child’s attendance.

Customers are invoiced for the entire term. Those opting to pay in two instalments are liable for the full term’s fees unless prior written notice is provided indicating that the child no longer requires their position at the school.

We kindly request that fees are paid on time. Sorelle Academy reserves the right to prevent a child from participating in classes if fees remain unpaid.

Fee’s that are more than two weeks overdue will incur a 10% late fee in addition to the child’s term fee.

Payments can be made using our class cash machine Via Bank Transfer or in a cash payment.

Payments can be made via our class card machine, bank transfer, or in cash.

Bank transfers must be completed before the commencement of classes. Payments made after this time will be considered unpaid, which may result in the child being unable to participate.

Refunds will not be issued for non-attendance.