​1. About these terms

These terms apply when you request a trial, book a class or take part in classes with Sorelle Academy Ltd (“Sorelle Academy”, “we”, “us” or “our”).

The person completing the booking is responsible for the student and for making sure the information provided is accurate and kept up to date. By booking or attending, you agree to these terms on behalf of the student.

​

2. Enquiries, trials and booking a place

Please submit a trial request before booking. We will check availability and, if a place is available, send you a link to book through Pebble.

A place is confirmed only once the required Pebble booking has been completed. Students must be registered and booked before attending class. We cannot guarantee a place until the booking is confirmed.

Where a two-week trial is offered, the first class is free and the second class is charged at the price shown in Pebble. If your child wishes to continue after the trial, you will need to complete the relevant booking through Pebble.

​

3. Pebble and payments

Pebble is Sorelle Academy’s booking and payment system. Parents and carers must use Pebble to complete bookings, make payments and manage their account, using the payment methods available at checkout.

Please keep your Pebble account, contact details and payment information up to date, and check your account for booking details and payment due dates. Any payment plan and its due dates will be shown in Pebble when you book. Choosing to pay in instalments does not change the fees due for the period booked.

If a payment due at the start of term is unpaid, we will contact you with a reminder during the first week. If it remains unpaid, we will send a further reminder during the second week. If payment is still outstanding by the start of the third week, the student will not be able to attend class until the account is brought up to date.

​

4. Term bookings, absences and refunds

Class fees are for the place booked and are payable whether or not the student attends. We do not normally refund or credit missed classes, including absences due to illness, holidays or other personal circumstances. We do not guarantee make-up classes.

If you need to withdraw your child, please contact us in writing as soon as possible. Any outstanding fees for a confirmed booking remain payable, subject to your statutory rights and any cancellation terms that apply to your booking.

Bookings are not automatically renewed. To continue in a future term, please follow the booking process and secure a place through Pebble.

​

5. Attendance and punctuality

Regular attendance helps students make progress and supports the rest of their group. Please let us know if your child will be absent.

Students should arrive on time and ready to take part. Late arrival can mean missing the warm-up or important class instructions, and a teacher may ask a late student to wait before joining if it is not safe or appropriate for them to do so.

​

6. Behaviour and participation

We ask students to treat teachers, staff and other students with kindness and respect, and to follow class instructions. Disruptive or unsafe behaviour may result in a student being asked to sit out of an activity while the matter is addressed with their parent or carer. In serious or repeated cases, we may review whether the student can continue attending.

Please do not bring toys or other items that may distract students from class. Mobile phones should be put away during lessons unless a teacher asks for them to be used.

​

7. Clothing and class equipment

Students must wear a Sorelle Academy T-shirt and suitable clothing that allows them to move safely. Hair should be tied back, and jewellery that could cause injury should be removed.

Suitable footwear is required for the class. Trainers, plimsolls or jazz shoes may be worn as appropriate. Outdoor footwear such as boots, Crocs or UGG-style boots is not suitable for class. A teacher may ask a student to change or remove unsuitable footwear for safety.

Please bring a bottle of water. Snacks, if brought, must be nut-free. Chewing gum is not permitted.

​

8. Health, injuries and first aid

Please provide accurate medical and emergency contact information when registering, and update it through Pebble or by contacting us if anything changes.

Tell us before class about any injury, medical condition or other information that may affect your child’s participation. Students who are unwell should stay at home. If a student becomes unwell or is injured during class, we will contact their parent or emergency contact and arrange any necessary collection or care.

​

9. Drop-off, collection and premises

Students should not arrive more than 15 minutes before their class. Please ensure your child is signed in on arrival and collected promptly at the end of class. Let us know in advance if someone else will be collecting them.

Parents and carers are responsible for students before sign-in and after collection. Anyone waiting at a venue should respect the premises and leave the area tidy.

​

10. Changes to classes

We may occasionally need to change a teacher, timetable, class content or venue. If a class has to be cancelled, we will contact affected families and explain any arrangements.

​

11. Performances and additional activities

Sorelle Academy may offer performances, workshops, competitions or other activities in addition to regular classes. These may involve extra costs, such as costumes, tickets, travel or entry fees. We will provide details of any additional costs and commitments before asking families to take part.

​

12. Photos, videos and personal information

We handle personal information in line with our Privacy Notice. Please refer to the relevant consent options or contact us if you want to ask about or change your photo or video consent.

Our Child Protection and Safeguarding Policy is published separately HERE.

​

13. Our responsibilities and your legal rights

We take reasonable care in running our classes and activities. Nothing in these terms limits any responsibility or legal right that cannot lawfully be limited or excluded.

​

14. Contact us

For questions about bookings, payments or these terms, contact us at info@sorellelondon.co.uk.

Before publishing: online bookings can carry statutory cancellation rights. UK guidance says consumers generally have a 14-day cancellation period for services booked online or by phone, and contract wording should be fair and consistent with those rights. Make sure the cancellation information and any request to begin classes during that period are also handled clearly in the Pebble booking flow.